You are always welcome to send us an email
If you have not received a confirmation within 5 minutes, please send another request.
1. Where do I find my membership number?
In the attached contract that came with the welcome email, the membership number is listed under the personal contact information.
2. How do I terminate my membership?
This can be done in person at reception, or via the website's contact form. Regardless of how terminated, you should be aware of receiving confirmation of termination by email within 7 days – without this termination, the termination cannot be considered complete and you should contact us again.
Terminations for members who have unsubscribed from PBS: Often there are members who have unsubscribed from their PBS agreement as an attempt to cancel their membership, but this is described in our terms and conditions that an active termination must always be made unless the agreement is grossly breached (e.g. if dues are not paid on time over several months).
3. reminder fee
In case of non-payment, we reserve the right to block the membership automatically at the first reminder. The card will be reopened when the arrears have been paid. On the second reminder, the membership is automatically terminated, after which the membership must be reinstated with any associated set-up fee if you wish to continue using SDU Fitness' facilities. Reinstatement can only take place once the arrears have been paid.
The reminder fee is DKK 100,- if payment is not made as soon as possible, and the next step in the reminder process is a 3rd reminder before the debt is handed over to a debt collection company who will charge additional fees. Please note that an additional fee of DKK 50 will be charged if the transferred currency is not DKK.
4. Can I buy a membership for less than one month?
No, since our quotas are as cheap as they are, you pay for one month at a time. When signing up between the 1st and 14th of a month, you firstly pay for the remainder of the current month, along with a starting fee of DKK 99,-. When signing up from the 15th and until the 1st, you pay for the remainder of the current month, as well as all of the following month and again along with a starting fee of DKK 99,-.
5. When are you a student or an employee?
This depends on the active access card for SDU. PhD students are always considered employees.
6. How do I sign up for a team?
On the class training page, you can log in with your email/phone number and the code you received in your registration email.
7. How long can I continue my membership after finishing my studies/employment?
As an association, our statutes stipulate that only students and employees at SDU can be members of SDU Fitness. Information about the date of the last exam should therefore be reported to reception or via our website no later than the month in which the last exam takes place, and the membership will then run until the end of the following month.
8. Can you get a fine canceled if you did not have the opportunity to check in at least 5 minutes before the start of the class?
The five-minute deadline is, for one thing, about the instructor being able to see how many participants should be present and start the class on time. We want you to respect the time for both the sake of the instructor and the other participants, and prioritize check-in, clothes changing and having gone to the bathroom, filled your waterbottle and so on, before the starting time of the class. All our classes are scheduled so that it shouldn’t be problematic to make it in time based on the time frame for regular study hours.
9. Can I borrow a lock for the lockers?
Unfortunately we do not lend out padlocks, but these can be purchased at the reception for DKK 45,-
10. Can I borrow equipment from a classroom during classes?
Unfortunately not, as the instructor might have been expecting to use this. In the case of equipment which doesn’t necessarily belong to Strength Club or Dynamic Studio (e.g. bosu balls or benches), this must be picked up before the classe begins.This applies regardless of if the instructor and/or participants have momentarily left the space.
11. Loan of team rooms for your own training with group or club event
Unfortunately, we do not lent or rent out any of our spaces, as this overrides the option for other members to use it. Booking a space or equipment for your own training purposes is also not an option.
12. Questions about; using the center / asking members questions / collecting data about the use of the center / filming or Other in connection with a study assignment?
- To use the centre you have to be a member. There are no exceptions. One can get a single day trial membership for free where one is created in the system.
- SDU Fitness is a free space and we do not want a feeling of being "recruited" when you are down to train. If you want to ask members questions you have to sit in the sofas with a "help wanted" sign, or stand up on the SDU's areas in the same way as it is commonly known from the Daily life at uni.
- Permission to film or take pictures in connection with the study task must be approved at the reception and permission of all persons who will be included in the material must be obtained before the commencement of filming or photography takes place. The material may not be used for commercial use, and SDU Fitness has the right to view the material at any time without further explanation.
- Obtaining data will depend on what is demanded. Please refer to send an email to email@example.com for answers to specific query.
13. I have a new student card, what do I do?
You must then go to reception during opening hours to register the new card. It will then work again.
Open every day
05:00 - 00:00
10:15 - 16:30
10:15 - 14:00
Signing up for a membership must be initiated at least ten minutes before the reception closing time. Please note queuing may occur during semester start.
FIND US HERE
University of Southern Denmark
Campusvej 55, 5230 Odense M